Santa Maria Sewing Superstore in Santa Maria, CA Closed now

Reviews about Santa Maria Sewing Superstore

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  April 08, 2020, by carrie darling
  I spent nearly $300 to have my Designer SE embroidery repaired - my laptop and machine weren't communicating, I told them the port for the cable needed replacing. After getting my machine back, I discovered it wasn't fixed. I was told I didn't really need to connect the laptop and machine, because the thumb drive was an easier solution to downloading the image. Needless to say - I wanted the port, because I prefer to work directly from the computer. The part was ordered in August. We have called back numerous times only to get put off because the person ordering is not available, the repairman isn't available, etc. I have been assured that someone would get back to me, but no one has, I have to continue to make the calls myself. I also asked about fixing the cutting knife, I just wanted to know where it goes, so I can put it in without having to take the machine back to the store, every time it jams and comes out. Instead of a simple solution of showing me where to put it, I was instructed to bring the machine back, and they would do it. I like to sew late in the evening, and would like to know how to do simple fixes, if the situation arises. I have dumped a lot of money in that store, and on my machine, and there is no feeling of satisfaction in the customer service department. At first I was happy with the customer relations and was glad there was a store that I could go to if I needed something, but now I'm not so happy, and feel cheated.